(0212) 275 30 03 Cevizli, Tugay Yolu Cd. No:69-A Maltepe/Istanbul
24/7 Accessible and Field-Active Customer Services

Customer Services

Transay Customer Services manages all transportation processes end-to-end by working in integration with the call center, operations teams, and field personnel. Thanks to its 24/7 accessible structure, every request is evaluated quickly and directed to the relevant departments immediately.

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24/7 Accessible Support Infrastructure
Registration and Tracking System for All Requests
Real-Time Coordination with Field Operations Teams
Fast Response and Solution-Oriented Approach
7/24 Call Centercontinuous support,instant resolution Request and ComplaintManagementinstant resolution,traceable process SatisfactionSurveyswith feedback,continuous improvement Regular CustomerVisitsstrong on-site communication Technology FieldSupport Specialistfast on-site field support AdvancedReportingmeasurable andtransparent reports
How Does It Work?

From Request to Resolution — In 4 Steps

Every request you submit to customer services is recorded and managed promptly in coordination with our field and operations teams.

01

Request Intake

All requests submitted via telephone, email, or other communication channels are received and recorded by our customer service team.

02

Registration & Analysis

Request details are reviewed, operational needs are identified, and the process is properly planned before being directed to the relevant departments.

03

Operations & Field Assignment

The request is transferred to the relevant operations and field teams. The process is monitored on-site, necessary controls are carried out, and the implementation stage is managed.

04

Resolution & Feedback

Once the process is completed, the customer is informed. All requests are finalized, and service quality is continuously improved.

Transay Operations and Service Areas
Service Areas

Our Operations and Support Services

Transay customer service and field operations teams work in an integrated manner throughout every stage of transportation processes, managing all requests from start to finish. The objective is not only to respond to requests but also to properly plan, execute, and finalize operational processes.

Route Planning and Route Adjustment Processes
Personnel and Student Additions, Removals, and Address Updates
Management of Driver and Vehicle Change Requests
Meeting Transfer, Additional Vehicle, and Immediate Operational Requirements
Document, Record, and Operational Process Tracking
Transay Field Operations Team
Field Operations Support

Our Field Operations and Inspection Team

The Transay Field Operations Team is a specialized structure that actively manages vehicles, drivers, and service flow on-site across personnel transportation, student transportation, and all other transportation processes. Operations are not only planned but are continuously monitored, audited, and improved in the field.

Route and Itinerary Compliance Monitoring
Speed, Sudden Braking, and Driving Behavior Analysis
Area Entry and Exit Controls
Driver and Vehicle Inspections
Service Flow and Company Coordination
Periodic Operational Reporting and Analysis
Our Team

Our Customer Services Management Team

Transay Customer Services is a specialized structure that centrally manages all requests, demands, and complaints received from our individual and corporate customers while operating in full integration with operational processes.

All applications are recorded, evaluated in detail, and directed to the relevant operations teams. Our customers are regularly informed throughout the entire process.

Centralized Registration and Tracking Structure
Integrated Workflow with Operations Teams
Fast Response and Sustainable Resolution Management
24/7 Support
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New Request #TR-2046 • Assigned
Customer Services

Are you looking for strong and uninterrupted support for your operational process?

Transay customer service and field operations teams record your requests 24/7 and include them in the resolution process as quickly as possible. Call our 444 88 29 hotline or contact us via email, and our team will get back to you promptly.

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